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Assessment Through Interviewing by G. Shouksmith (Auth.)

By G. Shouksmith (Auth.)

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Request tickets. Finally, the general public rings through directly for seats. Simply outlined the job is as follows: the clerk, who can be male or female, answers a call as soon as possible after a turret light indicates someone is ringing in. Referring to the clerk as "he" for simplicity, his first task is to find out what is required. If the call comes from the branch counter or from an agent, this is usually simple since difficulties and alternatives which the passenger has in mind will already have been dealt with.

10. SOCIAL AND GENERAL: (a) Of central importance in terms of public acceptance in this job is a good social manner. A pleasant speaking voice of reasonably "cultured" tones is essential. At the same time, acceptability to colleagues indicates that the clerk must not " p u t on airs and graces". For promotion, neat dress habits are essential. (b) The job is at times monotonous when no calls are coming in; at other times activity is fast and furious, calling for a grasp of a wide variety of instructions, time-tables, fares, and facilities: the ability to tolerate both at periods is essential.

S. " E. " S. " E. "And how long were you at Bodlin school, Mr. " S. " E. " S. " E. " S. " E. " S. "I've never really thought — I suppose my parents knew I wasn't too happy at Bodlin and that might have had 50 Assessment through Interviewing TABLE 4 . 1 . Example interview questionnaire for pilot selection case study NAME: Edward Saunders (1) MAINSCHOOL(S): AGE: 25 years (1) Bodlin School; (2) Tordon Grammer School. FAVOURITE AND BEST SUBJECTS: English and History, possibly French and languages.

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