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Application Management: Challenges – Service Creation – by Frank Keuper, Christian Oecking, Andreas Degenhardt, Anjali

By Frank Keuper, Christian Oecking, Andreas Degenhardt, Anjali Arya, Markus Böhm, Bhaswar Bose, Laurent Cerveau, Petra Endholz, Freddie Geier, Maximo Romero Krause, Helmut Krcmar, Stefanie Leimeister, Irvathraya Madhukar, Benedikt Martens, Christoph Riedl, B

A couple of eminent authors have a look at elements of software administration from more than a few useful and theoretical views and current attainable options for present demanding situations, demonstrating the shut hyperlinks among carrier construction and repair management.

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So far the focus has mainly been on the design of the contract between the outsourcing partners48. Only recently, the awareness has been increased that the contract alone is not able to completely cover and specify the complexity of an outsourcing project. This is especially true, because the subject-matter of the contract, “information technology”, is a very volatile, fast changing asset and therefore requires flexibility during the outsourcing relationship49. , the maintenance of a good outsourcing relationship, are now seen as the key factor to a successful outsourcing project50.

Cf. BONGARD (1994) and GROVER et al. (1994). Cf. LACITY/HIRSCHHEIM (1993). 42 BÖHM/LEIMEISTER/RIEDL/KRCMAR sourcing of IT services. It was investigated, which efficiency gains could be obtained through outsourcing, compared to the internal operation of IT47. These questions often remained unanswered and the efficiency of outsourcing was very difficult to prove, which resulted in a backward movement towards insourcing or backsourcing. Despite criticism the organizational concept of outsourcing has become an established management practice and further, the design parameters of a successful outsourcing project have gained particular interest.

KEUPER, F. (2005): Gestaltung der Unternehmenskomplexität im Lichte von ASHBY und LUHMANN, in: ZP  Zeitschrift für Planung und Unternehmenssteuerung, Vol. 16 (2005), pp. 211237. /HANS, R. (2003): Multimedia-Management – Strategien und Konzepte für Zeitungs- und Zeitschriftenverlage im digitalen Informationszeitalter, Wiesbaden 2003. /OECKING, C. /OECKING, C. ), Corporate Shared Services – Bereitstellung von Dienstleistungen im Konzern, 2nd edition, Wiesbaden 2008, pp. XI–XVIII. /OECKING, C. /OECKING, C.

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